Company Policies

Group 314 policies contain important information relevant to training with Group 314 and should be read by all students prior to enroling.

Click on the policy topics below to view the policy.

The Group 314 Complaints and Appeals Policy (the Policy) provides information to students and clients about how to make a complaint or an appeal in relation to training and assessment services provided by, or on behalf of, Group 314.

The Policy explains how Group 314 will manage and respond to complaints involving the conduct of:

  • Group 314, its trainers, assessors or other staff.
  • A third-party providing services on behalf of Group 314, its trainers, assessors or other staff.
  • A student.

It also explains how appeals by students for a review of decisions made by Group 314, including assessment decisions, will be handled.

Group 314 is committed to providing high quality training and assessment and excellent service. Any indication of a lapse in quality or service will result in swift and decisive action by Group 314 to resolve the issue and implement any required improvements.

Please read the full Group 314 Complaints and Appeals Policy prior to enrolment.

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The Group 314 Credit Transfer Policy (the Policy) provides students with information about how to apply for Credit Transfer.

Credit Transfer is a process by which the equivalence of previously completed formal training is recognised. If the content of previously completed formal training is identical or equivalent to content of a new course the student is enroled in, the credit can be transferred to the new course and does not need to be retaught.

Credit Transfer may be claimed for any nationally recognised unit of competency included in a Group 314 course.

The Policy covers:

  • How to make a claim for Credit Transfer (the Claim).
  • What evidence must be provided to support the Claim.
  • How the authenticity of evidence is verified.
  • How the Claim is assessed by Group 314.

Please read the full Group 314 Credit Transfer Policy prior to enrolment.

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The Group 314 Educational and Support Services Policy (the Policy) details what educational and support services Group 314 provides and how the individual support needs of students are determined.

Group 314 provides all reasonable and feasible educational and support services to students from before enrolment and for the duration of training and assessment.

The Policy covers:

  • Processes in place to assist students enrol in suitable courses including entry requirements, gathering of information during enrolment and pre-course evaluations.
  • What happens if a student enrols in a course but the course is deemed unsuitable.
  • Individual and general support available throughout the training period.

Please read the full Group 314 Educational and Support Services Policy prior to enrolment.

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The Group 314 Fee Policy (the Policy) provides students with relevant fee information including fees and payment terms.

The Policy covers course fees and provides information about deposits and payment plans as well as possible discounts and how to request them. It also details other fees that may be applicable in some cases, such as fees for:

  • An extension of time to complete a course.
  • More than two attempts at an assessment.
  • Cancellation of enrolment.
  • Debt collection.

It also details payment terms and how defaults in payment will be handled.

Please read the full Group 314 Fee Policy prior to enrolment.

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The Group 314 Privacy Policy (the Policy) provides information about the collection, storage, handling, accessing, amendment, management, transfer, use and/or disclosure of personal information held by Group 314.

The purpose of the Policy is to:

  • Clearly communicate Group 314 personal information handling practices.
  • Describe the types of personal information that Group 314 collects.
  • Explain how to access or correct personal information.

Group 314 takes student privacy seriously and handles personal information in accordance with the following Information Privacy Principles.

  1. Collection of personal information (lawful and fair).
  2. Collection of personal information (requested from individual).
  3. Collection of personal information (relevance etc).
  4. Storage and security of personal information.
  5. Providing information about documents containing personal information.
  6. Access to documents containing personal information.
  7. Amendment of documents containing personal information.
  8. Checking of accuracy etc. of personal information before use.
  9. Use of personal information only for relevant purpose.
  10. Limits on use of personal information.
  11. Limits of Disclosure.

Group 314 is required to provide personal information to the Australian Skills Quality Authority, government departments offering subsidised training and issuers of certification documentation for reporting and auditing purposes. Students are required to agree to the release of this information during enrolment.

Please read the full Group 314 Privacy Policy prior to enrolment.

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The Australian Government National VET Data Policy sets out privacy information a student needs to know before they enrol with a Registered Training Organisation. Group 314 is required to provide this notice to students. Please read the National VET Data Privacy Notice prior to enrolment.

The Group 314 Recognition of Prior Learning (RPL) Policy (the Policy) provides students with information about how to apply for RPL and how the RPL process works.

RPL is a process by which current skills and knowledge (competencies) that a student may have acquired previously through formal, non-formal or informal learning can be assessed.

Group 314’s training methodology is designed to build on existing competencies to achieve training outcomes rather than starting from the beginning. If existing competencies can be demonstrated, validated and meet the requirements specified for a nationally recognised unit of competency, those competencies do not need to be retaught.

RPL may be claimed for any nationally recognised unit of competency included in a Group 314 course.

The Policy covers:

  • How and when to make a claim for RPL (the Claim).
  • What evidence must be provided to support the Claim.
  • How existing competencies are assessed.
  • How the Claim is assessed by Group 314.
  • How to appeal an unsuccessful Claim.

Please read the full Group 314 RPL Policy prior to enrolment.

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The Group 314 Refund Policy (the Policy) provides information about when fees paid for training and assessment services may be refunded. Examples of when fees may be refunded include: within cooling off periods; in exceptional circumstances; and when training has been cancelled.

The Policy also explains how students can request a refund, how an approved refund would be paid and how a dispute about a refund application decision will be handled.

Please read the full Group 314 Refund Policy prior to enrolment.

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The Group 314 Responsibilities Policy (the Policy) details Group 314 and student responsibilities throughout the training and assessment process.

The Group 314 responsibilities are provided so that students know what they can expect from Group 314 when they enrol in a Group 314 course.

Student responsibilities fall into the following categories and are provided in full in the Policy:

  • Confidentiality.
  • Behaviour.
  • Training and assessment.
  • Progression and completion of training.
  • Evaluations.
  • Administration.

Acceptance of student responsibilities is required at enrolment. Students should review the responsibilities in the Policy prior to enrolment so they know what will be expected of them during training with Group 314.

The Policy addresses how breaches of responsibility by either party will be handled.

Please read the full Group 314 Responsibilities Policy prior to enrolment.

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The Group 314 Transition of Students Between Registered Training Organisations (RTOs) Policy (the Policy) informs students of their rights if Group 314, or a third party delivering training on behalf of Group 314, closes or ceases to deliver any part of the training product that the student is enroled in.

The Policy covers:

  • The process for informing students that Group 314 or a third party has closed or has ceased to deliver any part of a training product.
  • Options for ongoing training.
  • Assistance with sourcing an alternative training provider.
  • Issue of certification documentation.
  • Handling of student records.
  • Fee refunds.

Please read the full Group 314 Transition of Students between RTOs Policy prior to enrolment.

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For more information about Group 314 or any of our courses,  give us a call on 1300 448 779